Refund policy

At AL-ANFAR, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. Please review our return and refund policy below to ensure a smooth process.

Returns

1.  Eligibility for Returns:

  • Products must be returned within 7 days of receiving your order.
  • Items must be in their original condition, unused, and in their original packaging.
  • Returns are not accepted for opened or used attars, bakhoor, or any other products due to hygiene and safety concerns.

2.  Non-Returnable Items:

  • Custom-made or personalized products.
  • Products marked as final sale.

3.  Process for Returns:

  • To initiate a return, please contact our customer service team at [your contact email/phone number] with your order details and reason for the return.
  • Once your return request is approved, you will receive further instructions on how to send the product back.

4.  Return Costs:

  • Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.

Refunds

1.  Eligibility for Refunds:

  • Refunds are processed only for items that meet our return criteria.
  • Refunds will not be issued for items that are damaged due to improper use or handling by the customer

2.  Refund Processing:

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-10 business days to the original payment method.

3.  Partial Refunds:

  • If a returned item shows signs of use or damage that were not present when the product was shipped, only a partial refund may be issued.

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will replace the product or issue a full refund, including the return shipping cost.
For any questions or concerns about our return and refund policy, feel free to contact our support team at 0304 2116081. We are here to assist you.

Thank you for shopping with AL-ANFAR!